During the current pandemic, the safety and wellbeing of our customers and staff is our highest priority. Each day we ask all our staff members to confirm that they are well – we do this to ensure that we are looking after their health and wellbeing and that of our customers.
We ask our customers and staff members to continue to review the latest COVID-19 case locations in their state and to stay home if they are feeling unwell – even the mildest of symptoms – and to get tested.
COVID-19 has become a part of our daily lives but we have proven that our KinCare protocols are working to keep both our staff and customers safe.
What is KinCare doing to protect our staff and Customers?
KinCare is keeping up to date with any information about the virus from the Australian Government Department of Health.
The safety of our customers and staff during this time is our top priority and our team is available to discuss any queries or questions our customers may have.
Protocols in place
- KinCare senior leaders meet daily to discuss current and emerging issues, government advice and any updates to requirements.
- Staff and customers will need to self-isolate if they have COVID-19, or if health authorities suspect they have COVID-19.
- Staff and customers will need to go into quarantine if: They have returned home from overseas; have been in contact with someone who has confirmed or is likely to have COVID-19; are entering certain remote areas in Queensland, South Australia, Western Australia and Northern Territory (unless exempt); are entering a state that has a required quarantine period.
- Screening all staff. Staff are required to answer a series of questions, advise of symptoms, no matter how minor, and to self-isolate if symptomatic as per government guidelines.
- Any staff member that is feeling unwell is advised to get tested and to self-isolate until they receive a negative result. Similarly, if they have visited a hotspot, as per government guidelines, they must self-isolate for 14 days.
- For our workers who are unwell and need to self-isolate, we are here to support them. We work on a case by case basis to ensure they are supported during any time they may potentially have off. Our staff are the heart of our business.
- Staff completing the online Department of Health have Infection Control Training Module.
- Contractor management to ensure their practices are aligned to the above.
- Ongoing communication with staff on any updates to requirements, the importance of standard precautions including proper hand hygiene, screening customers, cough etiquette and social distancing.
- Our staff have access to Personal Protective Equipment (PPE) such as gloves, disinfectant, wipes and other items.
- It is mandatory for all KinCare staff in NSW, ACT and VIC to wear a surgical face mask for every service. We also encourage our customers to stay home where possible and wear a mask when out in the community.
- Screening of all customers. All customers are asked a series of questions over the phone or prior to Home Care Workers entering their home, to ensure the health and safety of both the customer and our staff members.
- Non-essential customer interactions will be by phone and we will transition to this over the coming days. This will include Sales appointments, Customer Care Manager visits, customer reassessments and assessments.
- Cancellation of all customer social group activities.
Whilst we will be making every possible attempt to minimise disruption to your services, we are mindful that our staff availability may decrease as a result of school lockdowns or other such measures.
We may also see an increase in demand for critical services. In these circumstances we may have to prioritise certain services – we will seek to provide you with as much notice as possible and ask for your understanding as we all work together during these challenging times.