Your guide to our Home Care Package services fees

by KinCare — 1 June 2022

At KinCare, we pave the way so you can stay living safely and comfortably in your own home for as long as you wish. Our team of Home Care Workers and Customer Care Managers work with you and your family every step of the way to make sure you have all the services and supports you need to feel safe, independent and happy staying at home.

Our connected care pathways provide flexibility so that when your circumstances change, we’ll be there to provide the support that’s right for you. It’s also why we offer a range of extra services and supports that many other providers do not.

Your Customer Care Manager will help you understand your plan

A Home Care Package can be complicated to understand. It’s important to know what you’re paying for, including the fees you see on your invoice. While every Home Care Package is unique to the individual, each package will incur some fees along the way.

Your KinCare Customer Care Manager is there to help you familiarise yourself with your plan, package and invoice. This article aims to give you a better understanding of the wide range of services you receive when you access your Home Care Package through KinCare.

Fees you’ll see included with your Home Care Package

Income Tested Fee
Depending on your individual income, you may be asked to pay this fee. The amount you pay is different for everyone and based on your individual income. Your income, or means, assessment is decided by the government and cannot be discounted. You’ll need to pay this fee if your income is over the maximum income for a full pensioner.

Package Management Fee
This is a fee charged by KinCare to cover the administrative and organisational costs of managing your Home Care Package. It helps to cover the cost of tasks such as preparation of monthly statements, management of your package funds, recruitment and training of staff, and safety and quality checks to ensure we meet the Home Care Standards. This fee does not go towards costs unrelated to supporting your care or general running of KinCare’s business.

Care Management Fee
This fee goes towards the cost of coordinating your care and services to ensure you receive the support you need based on the goals in your Care Plan. Your KinCare Customer Care Manager plays a crucial role in ensuring your care is managed in the best way possible. He or she will work with you to plan your care so it’s right for you, manage your hours, and help you get the most from your package. This includes regular assessment and review, planning, facilitation, coordination and scheduling of services and evaluation of your services and supports.

Considering in home care?

A Home Care Package with KinCare brings you more flexibility, more service options, 24 hours a day support, 7 days a week and an individual budget to spend on the services and supports you want, providing you with better value. You can make your own selection from our vast menu of services with the support of our knowledgeable team.

KinCare’s value-added aged care services and supports
As a KinCare Home Care Package customer, you have access to a range of services and support not offered by many other providers. Our flexible approach also means that when things change, we’ll adapt your support to keep you at home, where you really want to be. The extra value KinCare gives you includes:

Clinical support
As a KinCare customer, you can have peace of mind knowing you have access to around-the-clock medical support, including 24-hour access to a nurse. You also have access to the latest integrated technology systems to support your care and a flexible Clinical Support Pathway to tailor your services to your unique needs.

Personal service
Your Customer Care Manager will take the time to get to know you. He or she will regularly check in on you to make sure you’re happy with the services you receive and your team of Home Care Workers. Remember, your Customer Care Manager is there to assist and support you, whether it’s emergency help you need at short notice or guidance with getting the best value out of your package or care pathway.

24/7 support
KinCare’s National Contact Centre is open 24 hours a day, seven days a week, to answer any questions or address any concerns you may have. We’re with you every step of the way, making sure you have the services you need, even when circumstances change.

Highly skilled staff
We understand that investing in our staff is key to delivering high quality care. We have a comprehensive, regular training and education program for all KinCare team members.

If required, we can arrange services within 24 hours and be flexible enough to support you on an emergency or once-off basis.

No exit fees
At KinCare, you won’t be hit with exit fees. We’re confident you’ll receive the best possible service from our team.

No Basic Care Fee
Unlike some other providers, KinCare doesn’t ask you to pay a Basic Care Fee, also known as a Basic Daily Fee.

Follow-you services
KinCare is nationwide so if you move within Australia, we’ll pave the way so you can still access the services you need at no extra cost. Talk to your Customer Care Manager about how you can continue your services.

Service holiday
If you need to, we’ll happily put some or all of your services on hold for a period of a time. Arrangements can be made with your Customer Care Manager.

Remember, your Customer Care Manager is always available to assist you to understand your plan and the fees – and ensure you are getting the best possible service to stay in your own home for as long as you wish.