Five reasons you should get online

Learning basic internet skills, such as using email, surfing the internet and participating in social media, can provide lots of benefits for your health and wellbeing – without even leaving the house. Here are five reasons you should give it a go:

1. To stay close to family and friends

Using email and social media such as Facebook and Twitter are easy ways to stay connected with family and friends no matter how far away you are. No more waiting for letters and photos to arrive in the mail. With email, messages, photos and videos can be shared instantly, and thanks to technologies like Skype, you can video call your loved ones and catch up face-to-face.

2. To keep mentally active and informed

The internet provides a wealth of information at your fingertips. Keep up-to-date with what’s happening in your community or around the world by reading news and searching the internet. You can also access important information about healthcare, medical issues or financial advice.

3. To relieve social isolation and loneliness

Getting out in the community with likeminded people can be difficult when you get older. Thanks to the internet, there are online groups and forums for almost every topic or interest. With a bit of searching, you can find people who share your interests and communicate with them regularly through online forums.

4. To maintain your independence

You can do almost everything online – from paying bills and transferring money, to ordering groceries, buying products and booking appointments. By going online you can maintain control of your personal finances for longer, and continue to feel independent.

5. To give your family peace of mind

Email and social media make it easy and convenient to check-in regularly or daily with your family to let them know you’re okay. This can give your loved ones peace of mind and help you to continue to live in your own home for longer.

If you’re interested in learning more about using a computer and the internet, KinCare’s Social Connect Programme might be just the thing for you. To find out more about how KinCare can help you use email and social media, enqire now or simply call us on 1300 733 510.

Still a Player

“My violin is my oldest, most cherished possession. A ‘Stradivarius Copy,’ it was given to me by my parents 90 years ago. It’s still wrapped in a silk cloth Dad brought home from France, after the Great War. Nearly every day, I’ll take it out of its case and play. The music uplifts me; keeps me focused. I’ll play for anyone who drops in to visit me and in regular group concerts at St Ives and I know at least 100 songs by heart.

The nuns at the local convent taught me how to play when I was ten. I still have the sheet music for the first piece I learnt: Dvorak’s ‘Humoresque’. But when I turned 13, the convent decided I shouldn’t be near the nuns any more! My next teacher was a brilliant musician; soon I was passing exams certified by London’s Trinity College Of Music.

Sadly, due to the Great Depression, Dad, a top Perth baker, had to close his business and we moved to the countryside. Here I learned to play the banjolin – a cross between a mandolin and a banjo. I’d often perform at local dances and social events. Later I returned to Perth, became a baker and businessmen and raised a family. My violin lay forgotten for nearly 50 years.

Finally when I moved into St Ives about 25 years ago, I rediscovered it; it was like reuniting with an old friend! Now we’re never far apart. When I turned 100 last October we had a big party here and I performed some of my favourites like Louis Armstrong’s ‘Sweet Georgia Brown’ and Lloyd-Webber’s ‘Music of the Night’. Like all people of my age, some days are better than others, but when I’m playing the violin, I’m immersed in the music and nothing else matters!

Exit fees and what you should know

The Government’s recent Aged Care reforms make it easier for you as a customer to move between providers based on your support needs. But if you are thinking of trying out a new provider, it’s important to now check that they don’t charge any sneaky joining, moving or exit fees.

At KinCare, we want to make it as easy as possible for you to choose the most suitable provider for your needs so we won’t charge you joining, upgrade or exit fees. We focus on delivering a great service and being a provider that you’ll choose to stay with. That’s why we won’t lock you in.

This fee — and the amount charged — is optional for each provider, however there are certain legal requirements providers must follow when disclosing this information to you.

Recent media reports have highlighted cases where home care customers have been charged unexpected or hidden exit fees. We’re here to help you understand what you should be looking out for.

Get out of paying exit fees

Under the new reforms, providers can now charge you a fee if you choose to leave and go to another provider. This is a newly introduced discretionary fee which helps providers to cover the administration costs incurred when transferring you to your new provider.

An exit fee is only payable if it is outlined in your Home Care Agreement. If it is stated in the contract you signed, the specified amount will be deducted from any unused funds you have when you leave your provider. A provider cannot charge you an exit fee if it is not agreed on in your contract, and they cannot introduce this fee after you have signed your agreement.

Not all fees are equal

Exit fees are optional and vary in amount. Some home care providers, like us at KinCare, choose to waive joining, upgrade or exit fees to give you greater choice and flexibility in selecting the right provider. Other providers are reported to be charging as much as $4,000, with the average fee reported to be $417.

Check the fine print

Home care providers are now legally required to publish their maximum exit fee on the government’s My Aged Care website. This is the first time this information has been publicly available. Exit fees must be agreed to in your contract and cannot be higher than the amount published on My Aged Care, or your unspent funds.

What you can do

Regardless of your circumstances, it’s important to find out exactly what your current agreement states. Ask your provider for a copy of your Home Care Agreement and check it carefully for exit fees and the required notice period for leaving a package.

If you receive a letter from your provider asking you to pay an exit fee, refer back to your agreement. If it’s not stated there, don’t pay it.

If you are unsure about the fees you are being asked to pay, speak with your provider.

If you are still not satisfied, lodge a complaint with the Aged Care Complaints Commissioner by visiting www.agedcarecomplaints.gov.au or by calling 1800 550 552.

We can help you

At KinCare, we want to help you to understand the In Home Care changes so you can find the best services and supports for you.

If you could use some in-home support, or you have a friend or family member who does, visit our Aged Care page or call us now on 1300 733 510.