What makes a great client experience?
How do you define it? How do you deliver it? And how do you measure the quality of experience delivered?
Isn’t it time we all started thinking and talking about aged care and the role it should play in how we vote? Regardless of age, there’s one thing I can almost guarantee: we will grow old, and we will most likely need these services one day. For a service that is so fundamentally universal, it [...]
Aged Care guide to facilities for the elderly, featuring home care, nursing homes, bed vacancies, retirement living, products & services in Australia. Those that work closely with me will tell you I’m never short of things to say regarding the challenges we face as an industry and as an organisation, or those faced by our [...]