Those that work closely with me will tell you I’m never short of things to say regarding the challenges we face as an industry and as an organisation, or those faced by our clients. It’s then particularly exciting for me to have a forum to build a dialogue with clients, industry participants and all others who are concerned about the quality of life of older people and people with disabilities.
The uptake of technology in this industry has been slow for many reasons: our client base is of a generation that isn’t familiar with it; capital funds for implementation are limited; and, as a general rule, our employees haven’t been early adopters of it.
But this is all changing rapidly. The baby-boomer population is getting closer to needing our services in large numbers; government policy is moving towards putting more decision making power in the hands of clients; and our nurses and carers are demanding more immediate access to the information they need.
At KinCare, we’ve been strategically developing technological solutions to support our aged care and respite operations over the past nine years, and it’s great to extend these capabilities to improve our communications and strengthen our community.
We’re now the largest family operated Home Care service organisation in Australia, providing a service to more than 5,000 clients across ACT, NSW, Victoria and WA. I believe our growth is largely due to our determination to continue challenging our ideas and standards regarding quality respite and aged care services.
I look forward to exploring the key issues here and provoking a discussion that will hopefully lead towards higher standards of care and quality of life for older people and people with a disability.
See you back here soon.